Warranty Information
Built to Last. Guaranteed.
Coverage Details
At Heritage Systems, we stand by the quality of our products and services. That’s why we proudly offer a comprehensive warranty designed to provide you with peace of mind.
Materials Warranty: Up to 30 years
Depending on the product type selected, materials are covered for up to 30 years against manufacturing defects.
Workmanship Warranty: 10 years
All installations performed by Heritage Systems are backed by a 10-year workmanship warranty to ensure quality and durability.
Transferable Warranty: Available within the first 5 years
Ownership of the warranty can be transferred within the first 5 years after installation, adding value to your property.
How to Submit a Warranty Claim
If you experience any issues covered under your warranty, please contact our support team immediately. You will need to provide:
Proof of purchase
Please provide a valid sales receipt, invoice, or contract indicating the date of purchase and installation details.
Detailed description of the issue
Include as much information as possible about the problem, including when it started and any relevant circumstances.
Photos of the affected area, if applicable
Clear images help us assess the situation faster and provide the best solution. Please attach multiple angles if possible.
Exclusions
Warranty coverage does not apply to damage caused by:
Acts of nature (e.g., hail, floods, tornadoes)
Damage resulting from extreme weather events or natural disasters is not covered under the warranty.
Unauthorized alterations or repairs
Warranty is voided if modifications or repairs are made by parties not authorized by Heritage Systems.
Improper maintenance or neglect
Failure to maintain the product properly or ignoring recommended maintenance guidelines will void the warranty.