Privacy Policy
Heritage Systems, Inc. (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our websites, services, SMS communications, applications, and other offerings (the “Services”).
1. Information We Collect
A. Personal Information
- Name, address, phone number, email address, and job title
- Account credentials and authentication data
- Project-related or service-specific information you provide
- Payment, billing, and tax information (if applicable)
B. Technical Information
- Device type, operating system, browser type, IP address
- Log files, cookies, and analytics data
- Location data where applicable (e.g., jobsite verification, service area validation)
C. Communication Information
- Call logs, voicemail, and text message correspondence
- Form submissions, email communications, and chat transcripts
- Photos, videos, or documents submitted for project purposes
2. How We Use Your Information
- Deliver, maintain, and improve our Services
- Process payments and manage billing
- Communicate about projects, appointments, and support requests
- Send administrative notifications, service updates, and promotional communications (where permitted)
- Enforce contracts and comply with legal obligations
- Analyze performance and user interaction to improve user experience
3. SMS and Messaging Policy
We may use SMS or other text-based communications to confirm appointments, provide updates, and share important information about our services.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You may opt out of SMS communications at any time by replying STOP or following the instructions included in each message. Message and data rates may apply.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including compliance with legal, tax, and contractual obligations.
7. Data Security
We implement industry-standard measures to protect your data, including encryption, access controls, and secure storage systems. Despite our efforts, no system can be 100% secure; users share data at their own risk.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access or request a copy of your data
- Correct or update inaccurate information
- Request deletion of personal data
- Withdraw consent or object to processing
To exercise these rights, contact us using the details below.
9. Third-Party Links and Integrations
Our Services may contain links to third-party websites or integrate with platforms such as Zoho, Vimeo, or Google Workspace. We are not responsible for the privacy practices or content of third parties. Please review their respective policies before sharing your data.
10. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date. Continued use of our Services constitutes your acceptance of the revised terms.
11. Contact Us